I. General provisions and definitions
The business conditions apply to business relations between the buyer and the operator concluded through the online store strane.venezia.sk
Operator: Kamil Podhorský, with place of business 03802 Dolný Kalník 61, Office: Martin, Tolstého 35, IČO: 35392584, entered in the trade register of the Martin Regional Office under reg. no. 506-10685
Buyer: natural or legal person who sent an electronic order processed by the online store strane.venezia.sk
Electronic order: an electronic form sent, which contains information about the buyer, the ordered goods from the strane.venezia.sk online store and the total price of the order.
Business conditions: they regulate the rights and obligations of the operator and the buyer in more detail, they form an integral part of the purchase contract.
II. Obligations of the operator
The operator undertakes to supply the buyer with the goods specified in the electronic order under the payment and delivery conditions valid on the day the electronic order was sent.
Together with the goods, the operator supplies the buyer with all relevant documents: a tax document.
The operator will insure the goods against damage during transport. This includes packaging.
The operator undertakes to immediately inform the buyer of extraordinary events that may threaten the fulfillment of his order.
III. Obligations of the buyer
The buyer undertakes to provide true data when filling out the electronic order. Furthermore, he undertakes to properly take over the ordered goods and check the integrity and completeness of the delivery. In case of any defects, he must report them to the carrier and the operator.
The buyer undertakes to pay the purchase price for the goods in full in accordance with the terms of payment valid on the day the electronic order is sent.
IV. Conclusion of the contract and withdrawal from the contract
All received electronic orders that have been filled out truthfully and completely are considered a draft sales contract and are considered binding for both contracting parties.
Acceptance of the electronic order by the operator is confirmed by e-mail to the address given by the buyer in the order.
By sending the order, the buyer expresses his consent to these Terms and Conditions in the version valid on the day the order is sent.
The operator accepts the contract proposal from the buyer by delivering the goods to the buyer.
The purchase and sale contract is concluded upon acceptance of the goods by the buyer.
The operator is entitled to withdraw from the contract if there is reasonable suspicion that it is an attempt by the buyer to mislead the seller by providing false, misleading or incorrect data.
V. Delivery and payment terms
1. The place of performance of the contract is the recipient’s correspondence address specified by the buyer in the electronic order.
2. Ownership of the goods is transferred to the buyer on the condition that the purchase price is paid in full.
3. The prices of goods in the strane.venezia.sk online store are listed in euros, including value added tax.
4. The operator reserves the right to change prices in the event of printing errors, changes in currency rates, in the event of a significant increase in inflation or in the event of significant changes in the terms of delivery from manufacturers and other suppliers of goods. The operator is obliged to inform the buyer about these circumstances without delay. In these cases, the buyer is entitled to withdraw from the contract.
5. The purchase price is payable at the latest upon acceptance of the goods or personal acceptance.
6. The buyer can pay for the goods in the following ways:
by payment card: the price for the ordered goods is paid by the buyer in cash upon personal collection of the goods from the operator.
in cash: the price for the ordered goods shall be paid by the buyer in cash upon personal collection of the goods from the operator.
8. The operator determines the postage and packaging, which is added to the value of the goods in the order and which the buyer is obliged to pay together with the price of the goods, as stated on the order. The operator informs about the amount of postage and packaging on the website strane.venezia.sk
9. Instruction on the seller’s responsibility for product defects according to general regulation §622:
If it is a defect that can be removed, the buyer has the right to have it removed free of charge, in a timely manner and properly. The seller is obliged to remove the defect without undue delay.
Instead of removing the defect, the buyer can demand the replacement of the item, or if the defect concerns only a part of the item, the replacement of a part of the item, the replacement of the part, if this does not result in unreasonable costs for the seller considering the price of the goods or the severity of the defect.
The seller can always replace the defective item with a faultless one instead of removing the defect, if this does not cause serious difficulties for the buyer.
If it is a defect that cannot be removed and which prevents the item from being properly used as a defect-free item, the buyer has the right to exchange the item, or has the right to withdraw from the contract. The same rights belong to the buyer if the defects are removable, but if the buyer cannot properly use the item due to the reappearance of the defect after repair or due to a larger number of defects.
If there are irreparable defects, the buyer has the right to a reasonable discount from the price of the item.
VI. Warranty and complaints
The operator does not provide a guarantee for the delivered goods, as they are ready-made meals and drinks.
1. With an electronic order, the buyer expresses his consent to the use of his personal data by the operator for the purpose of sending the ordered goods to his address.
2. Customer data is not provided to third parties in accordance with Act 58/1998.
We fully respect the privacy of our customers, but we need some personal data to process the order, which will be used exclusively for sending the ordered goods and for communication with the customer. If you do not want your personal data to be stored in our database, you can order the goods by phone, or indicate in the “Note to the order” a request for their deletion immediately after it is equipped.
The operator of the online store strane.venezia.sk hereby declares that it handles the personal data of its customers, obtained by registration when creating a customer account, in accordance with Act no. 122/201 and Act no. 84/2014 Coll. on the protection of personal data.
The above-mentioned law also entails the obligation not to provide the obtained personal data to a third party. The exception is, when choosing the method of delivery of goods by transport service, the provision of absolutely necessary data to an external carrier for the purpose of delivery of the shipment.
The operator of the online store strane.venezia.sk also undertakes to immediately delete his personal data from the online store database at the customer’s request.
The operator of the online store reserves the right to withdraw from the guarantee of safe handling of customers’ personal data in the event of an attack on the server by an unknown perpetrator – a hacker. In that case, the above-mentioned data handling rules do not apply.
VIII. Transitional and final provisions
These Terms and Conditions apply in the wording stated on the operator’s website on the day the electronic order is sent, unless otherwise agreed between the two parties.
By sending an electronic order, the buyer unreservedly accepts all provisions of the Terms and Conditions and the Complaints Procedure as valid on the day the order is sent.
The relations between the two parties, which are not regulated by these Terms and Conditions, are governed by the relevant provisions of the Commercial Code and other related legal regulations.
IX. Alternative dispute resolution
The buyer – consumer – has the right to contact the seller with a request for correction (by e-mail at email@example.com) if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds negatively to this request or does not respond to it within 30 days of sending it, the consumer has the right to submit a proposal to initiate alternative dispute resolution to the alternative dispute resolution entity (hereinafter referred to as the ARS entity) pursuant to Act 391/2015 Coll. ARS subjects are authorities and authorized legal entities according to §3 of Act 391/2015 Coll. The proposal can be submitted by the consumer in the manner determined according to §12 of Act 391/2015 Coll. The list of ARS entities can be found on the website of the Slovak Ministry of Economy www.mhsr.sk.
The consumer can also file a complaint through the RSO’s alternative dispute resolution platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm.
Alternative dispute resolution can only be used by a consumer – a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising from a consumer contract or related to a consumer contract. Alternative dispute resolution applies only to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ARS entity may demand payment of a fee for starting an alternative dispute resolution from the consumer up to a maximum of EUR 5 plus VAT.
SUPERVISORY AUTHORITY: Inspectorate of the Slovak Trade Inspection with headquarters in Žilina for the Žilina Region, Predmestská 71, P.O.Box 89, 011 79 Žilina
In Martin on 1th December 2020